Rapid Response

The EYP team was instrumental in allowing us to transform our campus for face to face instruction with distancing. They integrated into our taskforce well and assisted us in making critical data-driven decisions. We are fortunate to have worked with such a knowledgeable and professional group and thank them for their assistance.

Greg Dewey President, Albany College of Pharmacy and Health Sciences

How can you help people feel safe?

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Where should you direct your resources?

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What can you do to restore revenue?

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What are your short- and long-term needs?

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Our integrated architecture, engineering, interiors, graphics, and IT team offers real solutions, right now to help you assess, prioritize, and implement initiatives to get you back on track. Our Rapid Response team is ready to go! Within 48 hours, we can set your action plan in motion.

Guided by principles of people and safety first, easy integration, quick turnaround, and low cost/high return, we offer scalable options. We’ll meet you wherever you are in the process and provide as much help as you need to move your operations, physical space, and sense of wellbeing forward.

Let’s get started by selecting from our line of services:

With the benefit of a full-service firm, our team takes an integrated approach, which enables smart decision-making about safety, systems, and space. Building operations and physical space are interconnected, so every choice we make has numerous impacts. For example, adjusting humidity can help control viruses and bacteria, but it can also encourage mold and impact historic structures. We aim to identify the solution that addresses multiple challenges simultaneously. Through integration, we can help you make the right, cost-effective decisions so you can take steps today while looking towards tomorrow.



Now more than ever, safety is a priority. Developing strategies around how spaces are used, configured, cleaned, and monitored are critical to reassuring people that their place of work, study, or research is safe and healthy. Our integrated architectural, planning, and workplace team can help you develop and implement smart space planning and transparent safety protocols to reduce anxiety and promote health and wellbeing.


  • Assess federal and local executive order mandates and codes to develop safety, etiquette, and space allocation protocols
  • Meet with stakeholders to set actionable and appropriate goals for space allocation, work and safety, and wellbeing protocols by using tools such as occupancy models and surveys to access concerns and preferred work styles
  • Review spaces for rapid, low-cost reconfiguration opportunities:
    • Determine maximum space utilization
    • Examine easily modifiable space configurations to improve health and wellbeing
  • Discuss timing and shift options for your workforce


  • Develop space and protocols for:
    • Dedicated and shared spaces such as offices and conference rooms
    • Public spaces such as elevators, stairways, and toilet rooms
  • Design short-term space templates for maximum safety and user confidence:
    • Plan for shift work, staggered seating, and shared-space assignments
    • Meet “essential human needs” for fresh air, daylight, thermal and acoustic comfort, food, and social interaction
  • Develop long-term space plans to achieve maximum safety and space efficiency for dedicated and shared spaces:
    • Define space use policies and ongoing change-management needs
    • Define workflow and space reconfiguration


  • Oversee implementation of safety, space, and phasing of design solutions for dedicated and shared spaces
  • Develop training modules for leadership, facilities, and building occupants for new protocols
  • Coordinate implementation plans across systems/furnishings/technology/communications initiatives


  • Post occupancy survey to measure performance of systems/furnishings/technology/communications implementations
  • Develop surveys and sensors to regularly measure staff satisfaction, building performance, and goal achievement
  • Monitor training so that space use and schedule protocols are followed. Update as required


Reducing the spread of containments through air management strategies is critical. Integrating engineers, building analysts, wellness experts, and architects allows us to go beyond traditional assessments of indoor air quality and environmental safety to provide real-time analysis that supports smart choices to help protect occupants, reduce costs, and improve comfort.


  • Identify appropriate system goals with published guidelines and standards
  • Inspect current central-scale HVAC system components, such as filtration type, outside air rate, economizer operation, and humidification
  • Inspect current local-scale HVAC distribution components, such as zoning, diffusers, and return-air strategies
  • Examine facility control systems' capabilities


  • Develop air quality enhancement strategies:
    • Determine air handler capability for enhanced filtration
    • Evaluate disinfection through the addition of germicidal irradiation components
    • Calculate system capacities to increase outside air rates, up to 100% outside air
    • Explore alternative air quality solutions such as portable filtration units
    • Model energy impact to assess cost and consumption impacts
  • Evaluate indoor relative humidity level options, including impact on building envelopes if minimum 40% RH targets are desired. Identify steps to adjust systems with humidification capacities.
  • Create zoning and pressurization control plans by evaluating ducting layouts and partition design conditions
  • Devise modifications to building control systems to adjust for enhanced air quality, humidification, and zoning designs


  • Map ideal short-term modifications and identify long-term solution implementation plans
  • Prepare operational protocols to protect facility engineers when changing filters and modifying relief/exhaust air set-ups
  • Coordinate the work of technicians revising air systems, making relative humidity adjustments, modifying duct work, and readjusting control systems


  • Monitor Key Performance Indicators (KPIs) and post-occupancy feedback
  • Revisit with facility engineers to confirm installation and control modifications are working as intended and adjust as required


Science, research, and technology all converge to provide surfaces that address CDC guidelines for infection control. By evaluating how people flow between your spaces and what they touch, we can help you make decisions about appropriate surfaces and solutions that support a flexible and healthy environment. Touch-free devices, material choices, removal of toxic material, and furniture that de-densifies spaces by design are practical strategies to get you back on track.


  • Assess occupant behaviors, flow, and physical contact with surfaces and environmental conditions
  • Conduct performance-based reviews of existing surfaces on materials, fixtures, and furniture and compare that analysis to federal and local executive order mandates and codes
  • Define short-term and long-term goals with an emphasis on:
    • Promoting safety, confidence, and credibility
    • Infection control and cleaning protocols
    • Understanding environmental, staffing, schedule, and cost implications
    • Responsible application of materials and cost implications


  • Finishes:
    • Tailor a database of infection control cleaning protocols applicable to the institution’s common surface types
    • Evaluate surfaces that should be replaced immediately for safety concerns or cleaning cost effectiveness
    • Propose replacement alternatives, keeping frequency of joints, edge conditions, surface porosity, and antimicrobial properties in mind
    • Evaluate short-term and long-term benefits of surface replacement vs. enhanced cleaning protocols
  • Fixtures: Develop adaptive strategies that minimize disruption and replacement costs, such as hands-free technologies and physical adaptations
  • Furniture:
    • Propose quick, readily available replacement furniture solutions to meet CDC requirements
    • Plan selective reconfiguration of partitions, systems, and seating for distancing and de-densification
    • Study benefits of employing fixed-to-flexible shielding solutions


  • Prepare a Surfaces Cleaning Guidebook specific to institution, identifying high-touch surfaces, locations, and manufacturer’s recommended cleaning maintenance instructions
  • Generate specifications and drawings to perform finish replacement and improvements
  • Develop plans and specifications for fixture adaptation strategies
  • Coordinate implementation of furniture reconfiguration or replacement strategies
  • Create templates for long-term upgrades to finishes, fixtures, and furniture that will improve operational efficiencies


  • Conduct finishes, fixtures, and furniture “health check” follow-ups
  • Revisit with facilities and operations staff to confirm protocol modifications are working as intended. Adjust as required
  • Prepare post-planning revision surveys and evaluations to monitor and address user satisfaction. Adjust as required


An institution’s technology infrastructure and systems are now more mission-critical than ever – to deliver revenue-generating services, provide internal/external communications, and maintain a reputable brand. To support distance learning, digital patient access, data analytics, and work from home, many IT networks are being taxed beyond their current capacity and design. EYP’s integrated team of specialists provide Rapid Response services to evaluate and enhance technology systems critical to your success.


  • Conduct consulting session to discuss existing state of infrastructure, identify inadequacies, and outline desired functionality for such systems as:
    • IT infrastructure
    • AV system
    • Wireless system
  • Access control system
  • Share industry trends and best practices
  • Provide checklist with recommendations


  • Conduct an in-depth Strategic Technology Planning Workshop with key stakeholders and user groups to review existing infrastructure framework, functionality, and capacity
  • Identify goals, desired functionality, and current system inadequacies
  • Review 5-year Technology Plan (or develop a plan if needed)
  • Provide Summary Report with recommendations to meet defined goals


  • Develop Strategic Technology Roadmap
  • Design High-Performance Infrastructure
  • Implement solutions to support functions such as:
    • Higher Ed digital teaching platform, instructional studios, research activities, remote campus connectivity, staff remote access
    • Healthcare on-line scheduling and check-in, virtual visits, wayfinding, dashboard monitoring of patients and facility spaces
    • Workplace remote access, enhanced client experience services, business application


  • Conduct Technology Infrastructure Health Checks by quarterly reviewing network performance, including usage and user needs
  • Identify any new functionality requirements and increased demands
  • Utilize dashboard technology to monitor performance


How people navigate, experience, and interact with a building relies heavily on information: where to go, how to get there, what to expect. By providing wayfinding, communications graphics, and special features, we can help you exhibit confidence, credibility, and clarity while prioritizing safety and reducing anxiety.


  • Define short-term and long-term goals with an emphasis on:
    • Promoting confidence and credibility
    • Clarifying entry, exit, and flow through facilities
    • Communicating safety, social distancing, hygiene, etc., protocols
  • Document current configurations and people flows
  • Consider physical and digital communication approaches
  • Assess your ability to create materials in-house and what information needs to be developed out-of-house


  • Create a communication plan that reinforces institutional goals
  • Analyze and test alternative approaches for new communication solutions
  • Design reconfigurable communication templates for the physical and digital communications
  • Allocate in-house responsibilities for maintaining and sustaining physical and digital communication and protocols


  • Prepare and install physical communications solutions across campus, at buildings, and in selected spaces
  • Broadcast and distribute digital communication initiatives on-line and directly to users
  • Deliver education and training programs for staff responsible for maintaining communications programs


  • Monitor and adjust physical and digital communication approaches as business needs evolve
  • Survey success of, and compliance with, communication plans


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Rebecca Ross

Project Manager